Refund and Returns Policy

Sometimes things don’t go as planned but I promise you that we always work it out. 

If this the case, please let me know as soon as you discover that there is something wrong, by sending me an email. We follow the guidelines by The Consumer Authority in Norway.  You normally have a 14-day right to exchange, return and cancel unused goods. In order to make use of the right of withdrawal, it is important that you notify me by email within a reasonable amount of time after receiving the goods.

Please use a trackable courier for returns, as you remain responsible for the package until it arrives at our location. Return shipping costs are non-refundable. To be eligible for a refund, items must be unworn and in their original packaging. 

1) Please send an e-mail to ca*****@**************er.com marked with RETURN in the subject field and enclose a copy of your order in this email. 

2) Use the following address only: NVH att: 925 Catrine Linder, Lundebyveien 5, 1878 Hærland, Norway.  

3) When the package has been returned and approved by us, you get the money back on your card and you can order the piece of jewellery that is perfect for you. It may take a few days before it appears on your bank account or credit card account – and remember that the shipping to send to you (when you ordered) is deducted. This is because I do not get this amount back from my shipping partner. It can feel a little slow-moving with returns, but it is easy to solve and will be sorted out in the end. The most important thing is that you are satisfied.

Items purchased from a retailer carrying 925 Catrine Linder, please contact them for how to proceed with your return. 

Gift-cards and special orders as well as one-of-a-kind jewellery is not refundable or returnable.Please note that we do not refund return shipping costs or international import duties and taxes.

If you’ve received an item that had an error or you received the wrong item – or you’re unpleased with your purchase, please drop me an email at ca*****@**************er.com with the text: RETURN in the subject line. It’s great if you send some photos and a copy of your receipt/order as well. Please do this as soon as possible and within a reasonable time after you received your package.

Hope this sounds good – and just let me know if you need more help. The most important is that you’re happy in the end.

 –  Catrine